Terms & Conditions

1. Introduction
Welcome to the Human Aid Foundation. These Terms & Conditions govern your use of our website (hafuk.org), your interaction with us, and any donations you make. By using this website or making a donation, you accept these Terms & Conditions in full.

2. Our Mission, Values & Donation Policy

• HAF is a UK-registered charity (Charity Number: 1200059) dedicated to providing humanitarian aid, disaster relief, orphan support, water-well projects, food aid, and long-term development across multiple countries. (hafuk.org)
• We operate a 100% Donation Policy, meaning that we commit to using every penny of the donations you make for the charitable causes and projects you choose. (hafuk.org)
• We strictly separate project funds from administrative or marketing funds, ensuring that your donation goes entirely to the cause you pick. (hafuk.org)

3. Donations

• All donations are voluntary. You may choose how much to give and which appeal (project) you wish to support. (hafuk.org)
• Once you make a donation, it is generally final and non-refundable, except in exceptional circumstances (e.g., payment processing error, duplicate payment). This aligns with standard UK charity practice. (charityright.org.uk)
• Refund requests should be directed to our Supporter Care / Finance team via email: info@hafuk.org. Please provide all relevant details (transaction ID, date, amount) so we can evaluate your request.

4. Use of Funds

• Donations are used for the specific appeal or project you selected (e.g., Winter Appeal, Water Appeal, Orphan Sponsorship). (hafuk.org)
• Surplus or remaining funds (if any) from a project may be reallocated to other HAF charitable activities in line with our mission, subject to trustee oversight.
• We publish regular reports and updates (annual / project-wise) to demonstrate how donations are utilized, maintaining accountability and transparency.

5. Data & Privacy

• When you donate or interact with us, we may collect personal data (name, email, address, donation amount). All such data is collected and processed under our Privacy Policy.
• By making a donation, you consent to us using your details to send you updates, appeals, and reports, unless you choose to opt-out.

6. Website Use

• You agree to use the website lawfully, and not to misuse it (e.g., attempting to disrupt, hack, or upload malicious content).
• You may browse, download, and print content from the website for personal, non-commercial use, provided you do not infringe on our copyright or intellectual property rights.
• If you submit content (feedback, comments, messages), you warrant that it is lawful, non-defamatory, and does not infringe third-party rights.

7. Intellectual Property

• The content on this website (text, images, logos) is owned by HAF or its licensors.
• You are permitted to view, download, or print pages for your personal use, but you may not reproduce or publish our content without prior written permission.

8. Liability & Disclaimer

• The website is provided “as is” without warranties of any kind, whether express or implied.
• To the fullest extent permitted by law, HAF is not liable for any indirect, incidental, or consequential loss or damage arising from your use of the website, or from reliance on any information provided herein.
• We strive to keep the website secure and available, but we do not guarantee uninterrupted access.

9. Refund / Donation Return Policy

• Under UK charity law, returning a donation is not standard practice, except in specific or exceptional cases. (GOV.UK)
• Circumstances in which a donation might be refunded could include: technical error, duplicate donation, or other extraordinary situations.
• Refund decisions are made in line with our internal policy and trustees’ discretion, keeping in mind our charitable duties and the guidance from the Charity Commission. (https://hay-kilner.co.uk/home/)
• We will maintain records of refund decisions and the rationale, as required by best practices. (Fundraising Regulator)

10. Changes to Terms & Conditions

• We may modify these Terms & Conditions from time to time.
• Any changes will be posted on this page, and the date of last update will be indicated.
• Continued use of the website or donating after changes implies your acceptance of the revised Terms.

11. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us
If you have any questions, concerns or feedback about these Terms & Conditions, please contact us:

• Email: info@hafuk.org 
• Address: 177 Bordesley Green Road, Birmingham B9 5SR, United Kingdom